We are the champions of honest staff solutions for businesses. We have run our organisation to this philosophy since 2008


Outstanding customer service, professionalism, honesty. Let our clients tell you more...

your search

To our candidates, we guarantee:

To treat all candidates as individuals, so for example we will never send your CV to anyone without discussing the role with you first

To work tirelessly to get you your dream job

< back to jobs list

24/7 Infrastructure Support Technician


  • Ref: 24IST/CAB
  • Location: Poole
  • Type: Permanent
  • Hours: Full-time
  • Salary: Up to £25,000 + £5,000 Shift Allowance (depending on experience) + Bonus + Pension

Rock are delighted to be working with a leading provider of IT solutions in Poole that works with leading technologies. They are looking for an enthusiastic and professional Infrastructure Support technician to join their team.

We are looking for an experienced, enthusiastic and versatile individual to join the established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP.

This role involves working a 24x7 Shift Pattern, 12 hour day/night working 4 days on and 4 days off.

About you:

• 2 years’ experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.

• A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies

• Understanding of anti-virus products and technologies

• Understanding of network infrastructure appliances such as routers, switches and wireless network points

• Accreditation or experience in the majority of the following technical products:

o Microsoft Server Operating systems

o Microsoft Desktop Operating Systems

o Microsoft Exchange Server 2003/2007/2010/2012

o VMware ESX Server/VSphere o Citrix XenApp o Citrix Access Gateway

o EMC SAN solutions

o Sonicwall Firewalls

o Storegrid/Vembu backup solutions

o Veeam backup solutions

• A strong understanding of storage systems (NAS/SAN)

• Accreditation or experience in any of the following technical products:

o Veeam Or Vembu Accreditation

o Citrix XenServer

o Citrix Advanced Access Control

o Citrix XenDesktop

o Webroot product range

o Appsense product range

o N-able product range

o Any Accounts or CRM application

• Degree level education an advantage.

If you would like to apply, please submit your CV. All applicants will be treated in the strictest of confidence.


Camila Ancell-Begley
01202 237129


Name is required
Telephone number is required
Email Address is required

Message is required

Please note that we will only accept the following file formats: .doc, .docx and .pdf

Items marked * are required