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Customer Service Advisors


  • Ref: CSA/SK
  • Location: Bournemouth
  • Type: Permanent
  • Hours: Full-time
  • Salary: Starting salary for the role is from £16,000, rising to £18,000 within 18 months. Monthly bonuses are also available.

Customer Service Advisors – no experience necessary

Rock Recruitment are excited to be working with one of the UK’s leading insurance providers who provide an award-winning, friendly and professional service to around 8 million customers.

Our client is currently seeking individuals who are passionate about providing excellent customer service to join their team in Bournemouth. Direct prior experience is not necessary as you will provided with a full 4 weeks of paid initial training, as well as ongoing learning and support to ensure that you reach your potential. Applications from those who have demonstrated customer service in other roles and industries, such as retail and hospitality are encouraged to apply.

Working in a team in a dynamic call centre, your role will involve taking a variety of inbound calls from existing customers. You will be listening to customer needs, dealing with their queries and requests, and identifying opportunities for upselling relevant products.

If you enjoy taking the time to listen, providing customer satisfaction and are looking for a rewarding long-term career, then this fantastic opportunity is for you!

Key Skills and Experience:

• Confidence to deal with customers over the phone.

• Previous experience of communicating with people at varying levels.

• Ability to learn and develop through continuous training and support, to ensure you are providing a first class service.

• Ability to work as part of a successful team.

• Patience to listen to customers and meet their needs.

• Prioritisation and organisational skills to enable you to prioritise your workload in this fast-paced environment.

What’s in it for you?

In return for your skills and experience, you will be rewarded with an exciting role, a competitive salary, a variety of employee benefits and a fantastic opportunity to progress your career with one of the UK’s leading insurance companies. They will even help you to achieve an industry recognised Chartered Insurance Institute (CII) qualification to assist your development.

Employee benefits are vast, with too many to mention but they include 23 days of holiday (with opportunities to buy and sell additional days), a car lease scheme, lots of health and wellbeing benefits, social activities, a company pension and access to discounts on bus and train travel.

Working hours are full time on a shift basis between 8am-8pm Monday to Friday and on scheduled Saturdays. Working rosters are provided in advance and there is flexibility to swap shifts with team mates to suit your lifestyle.

If you would like more information regarding this role or to apply please submit your CV, all applicants will be treated in the strictest of confidence.

Thank you in advance for your application.


Stephanie Kenyon
01202 237129


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