Temporary ongoing contract
Rock Recruitment Solutions are delighted to be working with a worldwide technical support provider. Our client has an impressive workforce of around 700 employees in the UK, providing more than 10 different languages. The company is experiencing impressive growth, giving all successful candidates a great opportunity to further progress, as well as some excellent benefits and incentives which are available for all employees.
The company is based in Poole and has a modern working environment, break out rooms, comfort rooms and large social staffing areas, in addition to this there is an excellent restaurant catering for a vast variety of requirements.
Some of the many languages the company provide the support in are French, Spanish, Portuguese, German, Italian and Russian.
The main part of the role is to deliver and provide the best customer service to the highest standard at all times. You will be responsible for supporting people with their technical issues and enquiries as well as accurately logging all of the information onto an internal database.
The technical support you will provide to customers will be given over the phone, via email or live chat. All calls are inbound, you are not required to sell any products to any customers.
Previous experience with providing technical support is not required, all successful candidates are provided with full training giving you all the skills you will need to be successful in this role.
" A background working in Customer Service, either on the phone or face to face.
" Fluent language skills both written and spoken in English and a second language.
" The successful candidates must have excellent communication skills, be personable and have a professional manner.
" You must have a dynamic and positive attitude.
" Be hard working, reliable and enjoy working in a team.
Our client offers a great working environment, and also the opportunity to become involved in a great sociable culture. Our client organises many different social events, groups and activities outside working hours for all employees some of these include Football, Book and Photography clubs and also weekly pub quizzes and evenings out.
As well as working for a great company you can also gain a wonderful social life and friendship groups outside of work!
If you would like more information regarding the French Speaking Customer Support Agent role or to apply please submit your CV, all applicants will be treated in the strictest of confidence.
Thank you in advance for your application.