We are the champions of honest staff solutions for businesses. We have run our organisation to this philosophy since 2008


Outstanding customer service, professionalism, honesty. Let our clients tell you more...

your search

To our candidates, we guarantee:

To call you within 24 hours of receiving your CV

To treat all candidates as individuals, so for example we will never send your CV to anyone without discussing the role with you first

To work tirelessly to get you your dream job

< back to jobs list

Insurance Advisors


  • Ref: IA/SK
  • Location: Stoke-On-Trent
  • Type: Permanent
  • Hours: Full-time
  • Salary: £14,500 + Bonus

Customer Service and Sales Advisors – no experience necessary

Rock Recruitment are excited to be working with one of the UK’s leading insurance providers who provide an award-winning, friendly and professional service to around 8 million customers.

Our client is currently seeking individuals who are passionate about providing excellent customer service to join their team in Stoke-on-Trent. Direct prior experience is not necessary as you will provided with a full 4 weeks of initial training, as well as ongoing learning and support to ensure that you reach your potential. Applications from those who have demonstrated customer service in other roles and industries are welcome.

Working in a team in a dynamic call centre, your role will involve taking a variety of inbound calls from new and existing customers. You will be listening to customer needs and dealing with their queries, setting up policies and identifying opportunities for upselling relevant products.

If you enjoy taking the time to listen, providing customer satisfaction and are looking for a rewarding long-term career, then this fantastic opportunity is for you!

Key Responsibilities:

• To manage inbound calls effectively ensuring customer and business needs are met.

• To ensure that you are committed to providing a first class experience to the customer on behalf of the business and brand(s) at every opportunity, explaining choices and providing recommendations.

• To upsell additional products where an opportunity is identified.

• Maintain confidentiality at all times relating to the company, employees and client.

• Make sure all company standards, policies and procedures are maintained.

• Ensure that you are well presented at all times.

• Working 38.5 hours per week on a shift basis between the hours of 8am-8pm Monday to Friday and on scheduled weekend days.

Key Skills and Experience:

• Confidence to deal with customers over the phone.

• Previous experience of communicating with people at varying levels.

• Ability to multi-task in a complex environment.

• Ability to learn and develop through continuous training and support, to ensure you are providing a first class service.

• It is essential that you are working or have worked as part of a successful team.

• Candidates must be able to maintain a flexible approach to accommodate changes in requirements and growth within the company.

• Prioritisation and organisational skills to enable you to prioritise your workload in this fast-paced environment.

What’s in it for you?

In return for your skills and experience, you will be rewarded with an exciting role, a competitive salary, a variety of employee benefits and a fantastic opportunity to progress your career with one of the UK’s leading insurance companies.

Starting salary for the role is from £14,500 with 3 pay increases over 18 months and bonuses available.

Employee benefits include 23 days of holiday (with opportunities to buy and sell additional days), a car lease scheme, health and wellbeing benefits, a company pension and access to discounts with gym membership, major retailers and restaurants.

If you would like more information regarding this role or to apply please submit your CV, all applicants will be treated in the strictest of confidence.

Thank you in advance for your application.


Stephanie Kenyon
01202 237129


Name is required
Telephone number is required
Email Address is required

Message is required

Please note that we will only accept the following file formats: .doc, .docx and .pdf

Items marked * are required