Rock recruitment are seeking a dedicated Professional Services Engineer to join an IT professional solutions business. You will be joining an exciting company at a time of considerable growth with the huge opportunity for a long term career.
In this role you will be responsible for undertaking pre-sales requirements gathering and solution design, including client presentations; as well as project management and technical implementations for clients and internal requirements. As the subject matter expert you would also be expected to provide escalation support to the service desk and resolution of major incidents.
In this role you will be Investigating, analysing and recommending solutions and technologies for client and internal systems you will be Onboarding new clients as well as dealing with escalated Service Requests and Incidents. You will support the New Business and Account Management teams with creating and presenting solution proposals.
Other responsibilities include –
Ensuring all clients are fully informed regarding project progress and risks.
Attending client sites when required
Communicating with clients via telephone, e-mail and remote support tools to resolve Incidents.
On occasion work outside of your normal hours at short notice to resolve major incidents and complete projects within deadlines.
Minimum of one week per month on the out of hours support rota
Availability out of hours to assist with Priority 1 incidents
Management of your own time and resolution of incidents within SLA
Strive for continuous improvement in everything you do
Documentation of client and internal systems
• Minimum of 3 years supporting Microsoft Windows Server systems
• Minimum of 3 years designing IT infrastructure solutions
• Previous experience within an IT outsourcing organisation or an IT department supporting 100+ users
• Windows Server Technologies
• Microsoft Exchange
• Storage and virtualisation
• Project Management
• Solid understanding of network design and configuration
• Excellent telephone manner
• Excellent time keeping
• Attention to detail
• Excellent Customer Service Skills
• Full UK Driving license and own car
• IT related Degree or Equivalent
• Office 365
If you would like more information regarding this role or would like to apply please submit your CV, all applicants will be treated in the strictest of confidence.
Thanking you in advance for your application.